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Alterna Styling Cocktails Curl & Control

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Alterna Caviar Restructuring Bond Repair 3IN1 Sealing Serum

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ALTERNA Bamboo Anti-Frizz Shampoo (2000ml)

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ALTERNA Bamboo Anti-Frizz Shampoo (250ml)

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Alterna Caviar Replenishing Moisture Priming Leave-In Conditioner (25 ml)

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Alterna Caviar Restructuring Bond Repair Leave-In Treatment Mousse

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Alterna Caviar Styling High Hold Finishing Spray

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Alterna Caviar Moisture Holiday Duo 2021

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Alterna Caviar Anti-Aging Moisture Intense Oil Pre-Shampoo Treatment

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Alterna Caviar Anti-Aging Moisture Intense Oil Creme Shampoo

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Alterna Caviar Anti-Aging Blonde Leave-In Conditioner

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Alterna Bamboo Smooth PM Overnight Smoothing Treatment

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Alterna Caviar Pliable Control Paste

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Alterna Caviar Moisture Holiday Duo 2022, Luxury Moisturizing Products Gift Set.

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Alterna My Hair My Canvas Any Way Texture Spray (25 ml)

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Alterna MHMC Meltaway No-Rinse Micellar Cleanser

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Alterna Caviar Volume Holiday Duo 2022, Volumizing kit for fine hair

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Alterna My Hair My Canvas Another Day Dry Shampoo (57 g)

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Alterna My Hair My Canvas Me Time Everyday Conditioner (40 ml)

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Alterna My Hair My Canvas More to Love Bodifying Conditioner (1000 ml)

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FAQ

You will find answers to all the most important questions here. If something remains unclear, write or call us

Question about the order

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  • I have not received an order confirmation at the e-mail address you entered
    If there is no confirmation, your order is still registered with us and you do not have to worry about it. Please check your e-mail spam and spam folder, sometimes the messages will go there as well. If you still can't find it, you can contact us if you need at pakimine@prokosmeetika.ee.
  • How do I see the status of my order and know if the goods have been shipped
    The status of the order will be sent to your e-mail address once the goods have been shipped. Also registered customers can see their orders and their statuses by logging in from the order history. Additional information about the order: pakkimine@prokosmeetika.ee or phone: 55537452
  • If the status of the order is pending/some goods missing, what does that mean?
    The pending/some goods missing status of the goods means that some of the products were out of stock (usually the maximum ordering time can be seen in the e-shop, but in general the goods will arrive faster) and the goods should arrive soon, then be shipped.
  • Can I return the product I ordered?
    ATTENTION: Due to health and hygiene requirements, cosmetic products cannot be returned or exchanged. You can only return products purchased in the e-shop, which have been packaged in such a way that it has not been possible to open them. Products purchased in stores cannot be returned.
  • Has my order been shipped?
    If the order is sent from our warehouse to you, you will immediately receive a notification to your e-mail address if the e-mail address you have entered is correct. Please also check your spam folder. You can also see your order status by logging into your account and under the "Order History" link.
  • How long do I have to wait for my order?
    If we have the goods in stock at the Tulika store and the order is placed before 12:00, they are usually sent out the same or the next day. If it happens that the product is out of stock or we have it in other stores from which it needs to be ordered, then it may take longer to send it out, depending on which city and district it has to be sent from. In general, relevant information will be sent to your e-mail address if the shipment of the goods is delayed for more than 5 days. You can always ask for additional information from our packing department on weekdays from 8:00 a.m. to 5:00 p.m. on the phone: 55537452

Questions about my account

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Question about products

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  • Can I buy products without VAT?
    If it is a company located in Estonia, you cannot buy products from us without VAT. If the company (legal entity) is located outside Estonia and has a valid VAT number, and the goods you order via the e-shop are sent out of Estonia, it is possible to buy products from us without VAT if you notify us of your request to the e-mail address info@prokosmeetika .ee before placing an order. It is not possible to buy goods from physical stores on site without VAT. This can only be done through the e-shop.

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