HAIR

FAQ

You will find answers to all the most important questions here. If something remains unclear, write or call us

Question about the order

I have not received an order confirmation at the e-mail address you entered

If there is no confirmation, your order is still registered with us and you do not have to worry about it. Please check your e-mail spam and spam folder, sometimes the messages will go there as well. If you still can't find it, you can contact us if you need at pakimine@prokosmeetika.ee.
How do I see the status of my order and know if the goods have been shipped

The status of the order will be sent to your e-mail address once the goods have been shipped. Also registered customers can see their orders and their statuses by logging in from the order history. Additional information about the order: pakkimine@prokosmeetika.ee or phone: 55537452
If the status of the order is pending/some goods missing, what does that mean?

The pending/some goods missing status of the goods means that some of the products were out of stock (usually the maximum ordering time can be seen in the e-shop, but in general the goods will arrive faster) and the goods should arrive soon, then be shipped.
Can I return the product I ordered?

ATTENTION: Due to health and hygiene requirements, cosmetic products cannot be returned or exchanged. You can only return products purchased in the e-shop, which have been packaged in such a way that it has not been possible to open them. Products purchased in stores cannot be returned.
Has my order been shipped?

If the order is sent from our warehouse to you, you will immediately receive a notification to your e-mail address if the e-mail address you have entered is correct. Please also check your spam folder. You can also see your order status by logging into your account and under the "Order History" link.
How long do I have to wait for my order?

If we have the goods in stock at the Tulika store and the order is placed before 12:00, they are usually sent out the same or the next day. If it happens that the product is out of stock or we have it in other stores from which it needs to be ordered, then it may take longer to send it out, depending on which city and district it has to be sent from. In general, relevant information will be sent to your e-mail address if the shipment of the goods is delayed for more than 5 days. You can always ask for additional information from our packing department on weekdays from 8:00 a.m. to 5:00 p.m. on the phone: 55537452

Questions about my account

Question about products

Can I buy products without VAT?

If it is a company located in Estonia, you cannot buy products from us without VAT. If the company (legal entity) is located outside Estonia and has a valid VAT number, and the goods you order via the e-shop are sent out of Estonia, it is possible to buy products from us without VAT if you notify us of your request to the e-mail address info@prokosmeetika .ee before placing an order. It is not possible to buy goods from physical stores on site without VAT. This can only be done through the e-shop.

DS Sim Sensitive Heat Protection Spray, Protective Spray , 250 ml

DS Sim Sensitive Blow Out Spray, hair dryer spray , 200 ml

DS Color Shield Pre Wash, Odourless Hair Protective Pre Wash , 200 ml

DS Sim Sensitive Airy Texture Spray, Texture Giving Spray , 100 ml

Schwarzkopf BC R-Two Rescuing Treatment, Restorative Hair Mask , 500 gr

Schwarzkopf Professional R-TWO Resetting, Taasealustav spray , 400 ml

Schwarzkopf Professional R-TWO Resetting Vegan Cleansing Shampoo , 1000 ml

Schwarzkopf Professional Bonacure Frizz Away Mask, Mask for coarse and frizz-free hair , 500 ml

Schwarzkopf Professional Bonacure Frizz Away, Balm for smoothing frizzy, unkempt and unruly hair , 1000 ml

Schwarzkopf Professional Bonacure Frizz Away, Shampoo to smooth frizzy, unruly and damaged hair , 1000 ml

Schwarzkopf Igora Vibrance, non-pigmented lightweight color 0–00 Clear , 500 ml (, 0–00 Clear)

Schwarzkopf Igora Zero Ammonia Free Permanent Colour 7–60 Medium Blonde Chocolate Natural , 60 ml (, 7–60 Medium Blonde Chocolate Natural)

Schwarzkopf Igora Zero Ammonia Free Permanent Colour 5–60 Light Brown Chocolate Natural , 60 ml (, 5–60 Light Brown Chocolate Natural)

Schwarzkopf Igora Zero Amm, Ammonia Free Permanent Colour 9–50 Extra Light Blonde Gold Natural , 60 ml (, 9–50 Extra Light Blonde Gold Natural)

Schwarzkopf Igora Zero Amm, Ammonia Free Permanent Colour 7–50 Medium Blonde Gold Natural , 60 ml (, 7–50 Medium Blonde Gold Natural)

Schwarzkopf Igora Zero Amm, Ammonia Free Permanent Colour 6–99 Dark Blonde Violet Extra , 60 ml (, 6–99 Dark Blonde Violet Extra)

Schwarzkopf Igora Zero Amm, Ammonia Free Permanent Colour 4–99 Medium Brown Intense Violet , 60 ml (, 4–99 Medium Brown Intense Violet)

Schwarzkopf Igora Zero Amm, Ammonia Free Permanent Colour 6–88 Dark Blonde Red Extra , 60 ml (, 6–88 Dark Blonde Red Extra)

Schwarzkopf Igora Zero Amm, Ammonia Free Permanent Colour 5–88 Light Brown Red Extra , 60 ml (, 5–88 Light Brown Red Extra)

Schwarzkopf Igora Zero Amm, Ammonia Free Powder 7–77 Medium Intense Copper Blonde , 60 ml (, 7–77 Medium Intense Copper Blonde)

Schwarzkopf Igora Zero Ammonia Free Powder Colour 6–68 Dark Blonde Chocolate Red , 60 ml (, 6–68 Dark Blonde Chocolate Red)

Schwarzkopf Igora Zero Ammonia Free Powder Colour 4–68 Medium Brown Chocolate Red , 60 ml (, 4–68 Medium Brown Chocolate Red)

Schwarzkopf Igora Zero Ammonia Free Permanent Colour 7–67 Medium Blonde Chocolate Copper , 60 ml (, 7–67 Medium Blonde Chocolate Copper)

Schwarzkopf Igora Zero Ammonia Free Permanent Colour 5–67 Light Brown Chocolate Copper , 60 ml (, 5–67 Light Brown Chocolate Copper)

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