Face care

FAQ

You will find answers to all the most important questions here. If something remains unclear, write or call us

Question about the order

I have not received an order confirmation at the e-mail address you entered

If there is no confirmation, your order is still registered with us and you do not have to worry about it. Please check your e-mail spam and spam folder, sometimes the messages will go there as well. If you still can't find it, you can contact us if you need at pakimine@prokosmeetika.ee.
How do I see the status of my order and know if the goods have been shipped

The status of the order will be sent to your e-mail address once the goods have been shipped. Also registered customers can see their orders and their statuses by logging in from the order history. Additional information about the order: pakkimine@prokosmeetika.ee or phone: 55537452
If the status of the order is pending/some goods missing, what does that mean?

The pending/some goods missing status of the goods means that some of the products were out of stock (usually the maximum ordering time can be seen in the e-shop, but in general the goods will arrive faster) and the goods should arrive soon, then be shipped.
Can I return the product I ordered?

ATTENTION: Due to health and hygiene requirements, cosmetic products cannot be returned or exchanged. You can only return products purchased in the e-shop, which have been packaged in such a way that it has not been possible to open them. Products purchased in stores cannot be returned.
Has my order been shipped?

If the order is sent from our warehouse to you, you will immediately receive a notification to your e-mail address if the e-mail address you have entered is correct. Please also check your spam folder. You can also see your order status by logging into your account and under the "Order History" link.
How long do I have to wait for my order?

If we have the goods in stock at the Tulika store and the order is placed before 12:00, they are usually sent out the same or the next day. If it happens that the product is out of stock or we have it in other stores from which it needs to be ordered, then it may take longer to send it out, depending on which city and district it has to be sent from. In general, relevant information will be sent to your e-mail address if the shipment of the goods is delayed for more than 5 days. You can always ask for additional information from our packing department on weekdays from 8:00 a.m. to 5:00 p.m. on the phone: 55537452

Questions about my account

Question about products

Can I buy products without VAT?

If it is a company located in Estonia, you cannot buy products from us without VAT. If the company (legal entity) is located outside Estonia and has a valid VAT number, and the goods you order via the e-shop are sent out of Estonia, it is possible to buy products from us without VAT if you notify us of your request to the e-mail address info@prokosmeetika .ee before placing an order. It is not possible to buy goods from physical stores on site without VAT. This can only be done through the e-shop.

7DAYS MY BEAUTY WEEK Retinol Face Cream Massager Anti-Age & Lifting, Anti-Aging and Firming Face Cream with Massager Roller , 40 ml

7DAYS MY BEAUTY WEEK Vitamin C Face And Neck Cream Massager Radiance & Lifting, Retinol Massager Face, Neck & Décolleté Cream with Radiance & Firming Massager with Retinol Massager , 80 ml

7DAYS MY BEAUTY WEEK Retinol Face And Neck Cream Massager Anti-Age & Lifting, Retinol Massager with Anti-Aging and Firming Face, Neck and Décolleté Cream with Massage Roller , 80 ml

HOIA Moringa Seed Oil, Moringa oil , 50 ml

HOIA Hyaluronic Acid Elixir Cleopatra Supercharged, Hyaluronic Acid Elixir , 20 ml

HOIA Beauty Shot Super Elixir, Super Elixir , 30 ml

HOIA Harmony Protective Balm With Ectoine, Protective Balm With Ectoine , 25 ml

HOIA Organic Watermelon Spray, Organic Watermelon Spray , 100 ml

HOIA Organic Cucumber Spray, Organic Cucumber Water , 100 ml

HOIA Organic Rose Water, Organic Rose Water , 100 ml

HOIA Organic Aloe Water, Organic Aloe Vera Water , 100 ml

HOIA Organic Tea Tree Water, Organic Tea Tree Water , 100 ml

HOIA Balancing Herbal Spray, Balancing herbal spray , 100 ml

HOIA Cooling Peppermint Spray, Organic Peppermint Water , 100 ml

HOIA Refreshing Shaving And Facial Foam, Refreshing Face Washing And Shaving Foam , 150 ml

HOIA Toning Facial Foam, Toning Facial Foam , 150 ml

HOIA Deep Cleansing Facial Foam, Deep Cleansing Facial Foam with juniper and sage extract , 150 ml

HOIA Organic Face Toner, Deep Moisturising Face Toner , 50 ml

HOIA Make-Up Removing Oil, Natural Make-Up Removing Oil , 100 ml

HOIA Make-Up Removing Oil, Natural Make-Up Removing Oil , 30 ml

HOIA Calendula Ointment, Shamrock Salve , 15 ml

HOIA Organic Lip Scrub, Organic lip scrub , 30 ml

HOIA Purifying Bioactive Face Mask, Bioactive Turbamask , 2x30 ml

HOIA Exfoliating Face Mask Coctail Rehab, Exfoliating Face Mask Coctail , 50 ml

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