HAIR

FAQ

You will find answers to all the most important questions here. If something remains unclear, write or call us

Question about the order

I have not received an order confirmation at the e-mail address you entered

If there is no confirmation, your order is still registered with us and you do not have to worry about it. Please check your e-mail spam and spam folder, sometimes the messages will go there as well. If you still can't find it, you can contact us if you need at pakimine@prokosmeetika.ee.
How do I see the status of my order and know if the goods have been shipped

The status of the order will be sent to your e-mail address once the goods have been shipped. Also registered customers can see their orders and their statuses by logging in from the order history. Additional information about the order: pakkimine@prokosmeetika.ee or phone: 55537452
If the status of the order is pending/some goods missing, what does that mean?

The pending/some goods missing status of the goods means that some of the products were out of stock (usually the maximum ordering time can be seen in the e-shop, but in general the goods will arrive faster) and the goods should arrive soon, then be shipped.
Can I return the product I ordered?

ATTENTION: Due to health and hygiene requirements, cosmetic products cannot be returned or exchanged. You can only return products purchased in the e-shop, which have been packaged in such a way that it has not been possible to open them. Products purchased in stores cannot be returned.
Has my order been shipped?

If the order is sent from our warehouse to you, you will immediately receive a notification to your e-mail address if the e-mail address you have entered is correct. Please also check your spam folder. You can also see your order status by logging into your account and under the "Order History" link.
How long do I have to wait for my order?

If we have the goods in stock at the Tulika store and the order is placed before 12:00, they are usually sent out the same or the next day. If it happens that the product is out of stock or we have it in other stores from which it needs to be ordered, then it may take longer to send it out, depending on which city and district it has to be sent from. In general, relevant information will be sent to your e-mail address if the shipment of the goods is delayed for more than 5 days. You can always ask for additional information from our packing department on weekdays from 8:00 a.m. to 5:00 p.m. on the phone: 55537452

Questions about my account

Question about products

Can I buy products without VAT?

If it is a company located in Estonia, you cannot buy products from us without VAT. If the company (legal entity) is located outside Estonia and has a valid VAT number, and the goods you order via the e-shop are sent out of Estonia, it is possible to buy products from us without VAT if you notify us of your request to the e-mail address info@prokosmeetika .ee before placing an order. It is not possible to buy goods from physical stores on site without VAT. This can only be done through the e-shop.

Envie Chromactive Shampoo, Colour Protection Shampoo , 1000 ml

Envie Sos Express Mask, Conditioning Hair Mask , 1000 ml

Joanna Multi Blond Intensiv Hair Lightener, Blonde 4–5 Tone , 95 gr

JOICO Blonde Life Color Enhancing Masque, Tinted Mask Violet Tinted Violet , 150 ml (, Violet)

Matrix Super Sync Pre-Bonded, Ammonia Free Toner 9MM , 90 ml (, 9MM)

beBIO Natural Volumizing Shampoo For Thin Hair, Natural Volumizing Shampoo For Thin Hair , 300 ml

beBIO Baby Hair Complex Natural Smoothing Hair Mask For Hair Lamination, Natural Smoothing Hair Mask For Hair Lamination , 200 ml

beBIO Longevity Density And Reinforcement Hair Conditioner, Natural Conditioner for Strengthening and Thickening Hair , 250 ml

beBIO Longevity Density And Reinforcement Hair Shampoo, Hair Strengthening And Reinforcing Shampoo , 300 ml

beBIO Longevity Regeneration And Nutrition Balm For Weakened Strands And Ends, Restorative And Nourishing Natural Conditioner For Weakened Hair And Ends , 75 ml

beBIO Natural Conditioner For Dry Hair, Natural Conditioner For Dry Hair , 200 ml

beBIO Natural Shampoo For Normal Hair, Natural Shampoo for Normal Hair , 300 ml

Colored Hair Clips , 1 tk (, Dark Pink)

Goldwell Colorance Cover Plus Demi-Permanent Hair Colour , 60 ml (, 5N@BP)

Goldwell Elumen Hair Color , 200 ml (, NN@7)

Goldwell DualSenses Just Smooth Taming Conditioner , 1000 ml

Goldwell DualSenses Just Smooth Taming Shampoo , 1000 ml

Z One Concept Energizing Shampoo , 1000 ml

Z One Concept Deep Cleansing Shampoo , 1000 ml

Z One Concept SOS Roots Spray , 75 ml (, Blond)

Revlon Professional Nutri Color Creme , 270 ml (, 600 Fire Red)

Revlon Professional Equave Kids Princess Spray Conditioner , 50 ml

Revlon Professional Be Fabulous Hair Recovery C.R.E.A.M. Conditioner , 250 ml

Difiaba Hue & Me Color Depositing Mask , 200 ml (, Moonlight Gray)

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