Haircare

FAQ

You will find answers to all the most important questions here. If something remains unclear, write or call us

Question about the order

I have not received an order confirmation at the e-mail address you entered

If there is no confirmation, your order is still registered with us and you do not have to worry about it. Please check your e-mail spam and spam folder, sometimes the messages will go there as well. If you still can't find it, you can contact us if you need at pakimine@prokosmeetika.ee.
How do I see the status of my order and know if the goods have been shipped

The status of the order will be sent to your e-mail address once the goods have been shipped. Also registered customers can see their orders and their statuses by logging in from the order history. Additional information about the order: pakkimine@prokosmeetika.ee or phone: 55537452
If the status of the order is pending/some goods missing, what does that mean?

The pending/some goods missing status of the goods means that some of the products were out of stock (usually the maximum ordering time can be seen in the e-shop, but in general the goods will arrive faster) and the goods should arrive soon, then be shipped.
Can I return the product I ordered?

ATTENTION: Due to health and hygiene requirements, cosmetic products cannot be returned or exchanged. You can only return products purchased in the e-shop, which have been packaged in such a way that it has not been possible to open them. Products purchased in stores cannot be returned.
Has my order been shipped?

If the order is sent from our warehouse to you, you will immediately receive a notification to your e-mail address if the e-mail address you have entered is correct. Please also check your spam folder. You can also see your order status by logging into your account and under the "Order History" link.
How long do I have to wait for my order?

If we have the goods in stock at the Tulika store and the order is placed before 12:00, they are usually sent out the same or the next day. If it happens that the product is out of stock or we have it in other stores from which it needs to be ordered, then it may take longer to send it out, depending on which city and district it has to be sent from. In general, relevant information will be sent to your e-mail address if the shipment of the goods is delayed for more than 5 days. You can always ask for additional information from our packing department on weekdays from 8:00 a.m. to 5:00 p.m. on the phone: 55537452

Questions about my account

Question about products

Can I buy products without VAT?

If it is a company located in Estonia, you cannot buy products from us without VAT. If the company (legal entity) is located outside Estonia and has a valid VAT number, and the goods you order via the e-shop are sent out of Estonia, it is possible to buy products from us without VAT if you notify us of your request to the e-mail address info@prokosmeetika .ee before placing an order. It is not possible to buy goods from physical stores on site without VAT. This can only be done through the e-shop.

Schwarzkopf Igora Zero Amm, Ammonia Free Permanent Colour 6–46 Dark Blonde Beige Chocolate , 60 ml (, 6–46 Dark Blonde Beige Chocolate)

Schwarzkopf Igora Zero Amm, Ammonia Free Permanent Colour 9–42 Extra Light Blonde Beige Ash , 60 ml (, 9–42 Extra Light Blonde Beige Ash)

Schwarzkopf Igora Zero Amm, Ammonia Free Powder 7–42 Medium Blonde Beige Ash , 60 ml (, 7–42 Medium Blonde Beige Ash)

Schwarzkopf Igora Zero Amm, Ammoniaagivaba Püsivärv 6-31 Dark Matte Ash Blonde , 60 ml

Romantic Professional Repair Mask For Damaged Hair, Restorative Mask For Damaged And Dull Hair , 500 ml

Romantic Professional Color Mask For Colour Hair, Mask For Dyed Hair , 500 ml

Schwarzkopf Igora Zero Amm, Ammonia Free Permanent Colour 6–23 Matte Dark Smoke Blonde , 60 ml (, Matte Dark Smoke Blonde)

Romantic Professional Biotin Strengthening Hair Balm, Strengthening Balm for Weak and Dull Hair , 850 ml

Romantic Professional Hydra Mask For Dry And Dehydrated Hair, Hydrating Mask For Dry And Dehydrated Hair , 500 ml

Schwarzkopf Igora Zero Amm, Ammonia Free Permanent Colour 7–21 Medium Smoke Blonde , 60 ml (, 7–21 Medium Smoke Blonde)

Romantic Professional Biotin Strengthening Mask, Mask for weakened and brittle hair , 500 ml

Romantic Professional Blond Mask, Mask for Blonde Hair , 500 ml

Schwarzkopf Igora Zero Amm, Ammonia Free Permanent Colour 5–21 Light Brown Ash , 60 ml (, 5–21 Light Brown Ash)

Romantic Professional Volume Balm, Conditioner for Thinning Hair , 850 ml

Schwarzkopf Igora Zero Ammonia Free Permanent Color 10–2 Smokey Platinum Blonde , 60 ml (, 10–2 Smokey Platinum Blonde)

Romantic Professional Repair Balm For Damaged Hair, Restorative Balm For Damaged And Broken Hair , 850 ml

Romantic Professional Color Hair Balm, Balm for colored hair , 850 ml

Schwarzkopf Igora Zero Amm, Ammonia Free Permanent Colour 10–19 Platinum Blonde Violet Ash , 60 ml (, 10–19 Platinum Blonde Violet Ash)

Romantic Professional Blond Hair Balm, Balm for Blond Hair , 850 ml

Romantic Professional Hydra Hair Balm For Dry And Dehydrated Hair, Balm For Dry And Dehydrated Hair , 850 ml

Romantic Professional Volume Shampoo, Shampoo for Thinning Hair , 850 ml

Schwarzkopf Igora Zero Amm, Ammonia Free Permanent Colour 8–19 Light Violet Ash Blonde , 60 ml (, 8–19 Light Violet Ash Blonde)

Romantic Professional Repair Shampoo For Damaged Hair, Restorative Shampoo For Damaged And Broken Hair , 850 ml

Schwarzkopf Igora Zero Amm, Ammonia Free Permanent Colour 10–14 Platinum Blonde Ash , 60 ml (, 10–14 Platinum Blonde Ash)

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