Orders from €30 – FREE DELIVERY across Estonia!
Get 1% back to your customer account with every purchase!
x
English English
Brands
0
Total €0
English English
Menu Open Log in / Register
0
Total €0
Shopping Basket
0
Total €0
Orders from €30 – FREE DELIVERY across Estonia!
Get 1% back to your customer account with every purchase!
Register as a user, and we'll send you monthly discounts on the most popular products.
Join as a business customer and get access to all professional products and the best deals.

FAQ

PRO Kosmeetika information

PRO Kosmeetika is a cosmetics and beauty products store in Estonia with an online shop and physical stores in Tallinn and Tartu.

PRO Kosmeetika is an Estonian retail chain of cosmetics and beauty products operated by PROstore24 OÜ. The company operates both an online store and physical shops in Tallinn and Tartu.

PRO Kosmeetika offers a wide range of hair care, skincare, makeup and professional beauty products for everyday use and professionals.

Online store: www.prokosmeetika.ee

Company: PROstore24 OÜ
Address: Tulika 17, Tallinn, Estonia

FAQ and Privacy Policy | PRO Kosmeetika

How to see discounted prices on products?

To see discounted prices, you need to register as a user. Registration is quick and free and requires only your name and email.

For professionals and companies, we recommend registering as a business or sole trader to access better discounts and special offers.

Why are products cheaper at PRO Kosmeetika?

PRO Kosmeetika works directly with manufacturers and official distributors worldwide, which allows us to offer competitive prices.

We also offer a best price guarantee in Estonia.

Who can register as a user?

Anyone can register – both individuals and companies. Registration is free.

Do prices include VAT?

All prices in the online store include VAT.

Foreign companies with a valid VAT number can purchase without VAT according to applicable rules.

Where can I see and buy products?

You can buy products:

In PRO Kosmeetika stores in Tallinn and Tartu

Online at www.prokosmeetika.ee

In stores, you can see, test and purchase products on site.

How fast will I receive my order?

Orders are usually shipped the same or next working day after payment is received.

Delivery time in Estonia is typically 1–2 working days.

Can I track my order?

Yes, you can track your order status in your account and you will also receive email notifications.

Where is PRO Kosmeetika located?

PRO Kosmeetika operates in Estonia with stores in:

Tallinn: T1 center, Mustika center, Mustakivi Prisma, Tulika 15/17

Tartu: Eeden center

Who is PRO Kosmeetika for?

PRO Kosmeetika is suitable for both everyday customers and beauty professionals looking for quality products.

Privacy Policy

PROstore24 OÜ (PRO Kosmeetika) processes personal data in accordance with the GDPR and Estonian laws.

Below we describe how we collect, use and store personal data.

PRO Kosmeetika is a cosmetics and beauty store in Estonia with an online shop and physical stores in Tallinn and Tartu.

PRO Kosmeetika summary

PRO Kosmeetika is an Estonian cosmetics and beauty retail chain offering a wide range of beauty and hair care products both online and in physical stores in Tallinn and Tartu.

chatTrigger
phoneTrigger questionTrigger
questionSvg

FAQ

You will find answers to all the most important questions here. If something remains unclear, write or call us

Question about the order

Svg
  • I have not received an order confirmation at the e-mail address you entered
    If there is no confirmation, your order is still registered with us and you do not have to worry about it. Please check your e-mail spam and spam folder, sometimes the messages will go there as well. If you still can't find it, you can contact us if you need at pakimine@prokosmeetika.ee.
  • How do I see the status of my order and know if the goods have been shipped
    The status of the order will be sent to your e-mail address once the goods have been shipped. Also registered customers can see their orders and their statuses by logging in from the order history. Additional information about the order: pakkimine@prokosmeetika.ee or phone: 55537452
  • If the status of the order is pending/some goods missing, what does that mean?
    The pending/some goods missing status of the goods means that some of the products were out of stock (usually the maximum ordering time can be seen in the e-shop, but in general the goods will arrive faster) and the goods should arrive soon, then be shipped.
  • Can I return the product I ordered?
    ATTENTION: Due to health and hygiene requirements, cosmetic products cannot be returned or exchanged. You can only return products purchased in the e-shop, which have been packaged in such a way that it has not been possible to open them. Products purchased in stores cannot be returned.
  • Has my order been shipped?
    If the order is sent from our warehouse to you, you will immediately receive a notification to your e-mail address if the e-mail address you have entered is correct. Please also check your spam folder. You can also see your order status by logging into your account and under the "Order History" link.
  • How long do I have to wait for my order?
    If we have the goods in stock at the Tulika store and the order is placed before 12:00, they are usually sent out the same or the next day. If it happens that the product is out of stock or we have it in other stores from which it needs to be ordered, then it may take longer to send it out, depending on which city and district it has to be sent from. In general, relevant information will be sent to your e-mail address if the shipment of the goods is delayed for more than 5 days. You can always ask for additional information from our packing department on weekdays from 8:00 a.m. to 5:00 p.m. on the phone: 55537452

Questions about my account

Svg

Question about products

Svg
  • Can I buy products without VAT?
    If it is a company located in Estonia, you cannot buy products from us without VAT. If the company (legal entity) is located outside Estonia and has a valid VAT number, and the goods you order via the e-shop are sent out of Estonia, it is possible to buy products from us without VAT if you notify us of your request to the e-mail address info@prokosmeetika .ee before placing an order. It is not possible to buy goods from physical stores on site without VAT. This can only be done through the e-shop.

No answer found. Enter another search term or contact us.

Cross
Choose language
Language
Save
Choose delivery country
Country