HAIR

FAQ

You will find answers to all the most important questions here. If something remains unclear, write or call us

Question about the order

I have not received an order confirmation at the e-mail address you entered

If there is no confirmation, your order is still registered with us and you do not have to worry about it. Please check your e-mail spam and spam folder, sometimes the messages will go there as well. If you still can't find it, you can contact us if you need at pakimine@prokosmeetika.ee.
How do I see the status of my order and know if the goods have been shipped

The status of the order will be sent to your e-mail address once the goods have been shipped. Also registered customers can see their orders and their statuses by logging in from the order history. Additional information about the order: pakkimine@prokosmeetika.ee or phone: 55537452
If the status of the order is pending/some goods missing, what does that mean?

The pending/some goods missing status of the goods means that some of the products were out of stock (usually the maximum ordering time can be seen in the e-shop, but in general the goods will arrive faster) and the goods should arrive soon, then be shipped.
Can I return the product I ordered?

ATTENTION: Due to health and hygiene requirements, cosmetic products cannot be returned or exchanged. You can only return products purchased in the e-shop, which have been packaged in such a way that it has not been possible to open them. Products purchased in stores cannot be returned.
Has my order been shipped?

If the order is sent from our warehouse to you, you will immediately receive a notification to your e-mail address if the e-mail address you have entered is correct. Please also check your spam folder. You can also see your order status by logging into your account and under the "Order History" link.
How long do I have to wait for my order?

If we have the goods in stock at the Tulika store and the order is placed before 12:00, they are usually sent out the same or the next day. If it happens that the product is out of stock or we have it in other stores from which it needs to be ordered, then it may take longer to send it out, depending on which city and district it has to be sent from. In general, relevant information will be sent to your e-mail address if the shipment of the goods is delayed for more than 5 days. You can always ask for additional information from our packing department on weekdays from 8:00 a.m. to 5:00 p.m. on the phone: 55537452

Questions about my account

Question about products

Can I buy products without VAT?

If it is a company located in Estonia, you cannot buy products from us without VAT. If the company (legal entity) is located outside Estonia and has a valid VAT number, and the goods you order via the e-shop are sent out of Estonia, it is possible to buy products from us without VAT if you notify us of your request to the e-mail address info@prokosmeetika .ee before placing an order. It is not possible to buy goods from physical stores on site without VAT. This can only be done through the e-shop.

Evo Icon Welder Heat Protection Spray, Heat Protection , 200 ml

Evo Normal Persons Daily Conditioner, Daily Balm , 300 ml

Evo Normal Persons Daily Shampoo, Daily Shampoo for Normal Persons , 300 ml

Envie No Orange Mask, Hair Mask to Neutralize Red and Orange Tones , 250 ml

Envie Keratin Shampoo, Shampoo with Keratin , 1000 ml

Envie Chromactive Shampoo, Colour Protection Shampoo , 1000 ml

Envie Milk Protein Mask, Hair Mask with Milk Proteins , 1000 ml

Joanna Styling Effect Spray For Curls Fixing The Twist, Spray For Curly Hair , 150 ml

Joanna Ultra Color Coloring Conditioner, Tooniv Palsam Silver & Platinum , 100 ml (, Silver & Platinum)

Joanna Professional Cream Oxydant, Oxidizing Emulsion 6% , 130 gr (, 6%)

Joanna Ultra Color Blond Hair Lightener, Blonding Up to 9 Shades , 95 gr

Joanna Multi Blond Intensiv Hair Lightener, Blonde 4–5 Tone , 95 gr

Joanna Multi Blond Reflex Spray Hair Brightener, Blonde Brightener , 150 ml

Reviline Professional Daily Biocare Moisturising Hair Mask, Moisturising Hair Mask , 1000 ml

Cutrin Ainoa Color Protecting Conditioner, Colour Protecting Conditioner , 200 ml

Cutrin Ainoa Moisture Treatment, Hydrating Hair Mask , 200 ml

Cutrin Sole Moisturizing Shampoo, Moisturizing Shampoo , 300 ml

Cutrin Unique Volume Shampoo, Volume Giving Shampoo , 300 ml

Cutrin Ainoa Deep Clean Shampoo, Deep Cleaning Shampoo , 300 ml

Magrada Claryfying Solid Shampoo With Rhubarb Extract, Rhubarb Solid Shampoo For All Hair Types , 58 gr

Matrix Super Sync Pre-Bonded, Ammonia-free Toner , 90 ml (, 10P)

beBIO Natural Strengthening Shampoo For Falling And Weak Hair, Natural Strengthening Shampoo for Falling And Weak Hair , 300 ml

beBIO Baby Hair Complex Reinforcing Scalp And Hair Rub-In Conditioner, Hair And Scalp Strengthening Conditioner , 100 ml

beBIO Longevity Regeneration And Nutrition Balm For Weakened Strands And Ends, Restorative And Nourishing Natural Conditioner For Weakened Hair And Ends , 75 ml

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